The Digital Audit changes how you engage with audit clients, allowing you to place the client at the centre of your audit process. This in turn provides you with critical information and data to better understand what it’s like to be a client of your firm. Focusing on the client experience need not be done at the expense of independence or objectivity. Accounting firms operate in a highly competitive environment, and the overall customer experience that your firm provides in combination with the quality of your audits will define your growth trajectory, reputation, and brand.
By allowing you to interact with clients in real time within a secure platform, the digital audit makes it possible for you to re-imagine your customer experience without being constrained by legacy approaches and processes.
Having feedback about client interactions before, during and after your audit engagement allows your firm to both improve areas of need and capitalize on opportunities to bring value in entirely new ways. With rich data such as this, you are well-positioned to understand and continually improve the customer experience which your firm provides.
The digital audit is customer-centric and data-driven. It enables a range of client benefits, many of which also benefit your firm and your staff.
One of the more powerful aspects of the digital audit is that, if done correctly, it can change how your clients view the audit. Rather than viewing the audit as a once-a-year compliance grind, clients begin to see the audit as an ongoing source of value for their business.