Modern platforms and the modern workforce require different support than traditional software applications. Users often prefer to research on-demand resources to resolve their own knowledge gaps and don’t want to call an IT helpdesk or wait days for a support ticket to be resolved.
Being a cloud-native SaaS business built to support global accounting firms we have focused on these trends.
We employ a modern scalable approach to providing support to our users.
Inflo Academy is our e-learning platform providing the foundational Inflo knowledge to users of all grades. Academy includes defined learning pathways to effectively equip users with the skills required to execute engagements within the Inflo platform.
Inflo Know is embedded in the Inflo platform, putting detailed guidance and short video demonstrations at the fingertips of all users. These resources significantly reduce the need to raise support tickets and allows users to gain a better understanding in their own time.
Where a support ticket is required, it is raised directly within the Inflo platform. This makes it easy for users to raise and monitor the status of such support tickets. Using our support tickets provides users with access to our teams of specialists across the business for dedicated and experienced support.